Al Gerrie is founder and CEO of ZigZag Global and former head of Multichannel at Mountain Warehouse and Office. With over 20 years experience in retail and ecommerce. Al was a retailer for many years on marketplaces running his own electronics business before moving into consultancy and software development.
He is a regular contributor to ecommerce industry publications. Al has extensive experience of marketplaces, delivery and courier models and technical integrations, ecommerce fulfilment needs with 3rd Party logistics providers. Al has worked with multiple retailers helping them to scale internationally.
ZigZag is a SAAS platform that helps retailers manage eCommerce returns globally. Returns are sent back via a consumer facing portal and can be consolidated in a network of over 200 warehouses for bulk reverse shipping by over 40 integrated couriers. Goods can also be stored locally and shipped to a new customer or resold via 26 marketplaces without the need to transport goods back to the retailer. All from a single integration.
ZigZag’s mission is to improve the customer service and international returns proposition of online retailers, reduce costs, boost their customer retention and increase their sales.
ZigZag won a Global award at the World Retail Congress in Dubai for innovation and were shortlisted for Innovation of the Year by Retail Week at the Tech and EComm Awards, Mark of Excellence – Disruptor of the Year 2016 – Supply Chain Awards, Winner at London Technology Week – GetInTheRing, Alpha Startup – WebSummit 2016. ZigZag recently won the 2017 Sustainability and Innovation award in Milan.